Shipping policy

Shipping policy

Last updated May 06, 2025.

Where does DREO ship to?

-United States
 
Note: In order to ensure fast delivery and efficiency, the following areas may not have delivery support or may need additional delivery charges. If you need products delivered to one of the following areas, please contact our customer service at support@dreo.com before confirming your order.
 
-United States
 
Delivery Area Zip Code
Not Supported Alaska 99501–99950
Not Supported Hawaii 96701–96898
Not Supported Puerto Rico 00601–00988
Not Supported Guam 96910–96932
Not Supported American Samoa 96799
Not Supported Northern Mariana Islands 96950–96952
Not Supported U.S. Virgin Islands 00801–00851
Not Supported Marshall Islands 96960–96970
Not Supported Palau 96939–96940
Not Supported Armed Forces Americas 340xx
Not Supported Armed Forces Europe 090xx–098xx
Not Supported Armed Forces Pacific 962xx–966xx
Limited - Restrictions apply Rhode Island 02801–02940
 
 

How will my order be delivered?

We select the carriers that work best for our users. Depending on your location and products, carriers may vary to ensure faster delivery and stock availability.
 
United States Standard Delivery: FedEx/USPS/UPS, delivery takes 3 to 7 working days.
Note: Delivery times may vary during holidays, peak demand season, major events, among other external factors.
 

How do I track my order?

You will receive an email including your order tracking code once the order is confirmed. You can visit https://www.17track.net/en and use the provided code to track your order delivery status.
 
Please contact support@dreo.com, or submit a request on https://support.dreo.com/en/support/request If you haven't received your tracking code.
 

I want to personally sign my package

Delivery couriers don't offer this option by default, if you need this service please contact support@dreo.com or or submit a request on https://support.dreo.com/en/support/request (additional fees may apply).
 

I ordered more than one item. Will they all be delivered at the same time?

We try to make sure all your items reach you at the same time. Sometimes our products are not always sent together since different shipping options can be used, depending on the product. Once an item has been shipped, you will receive a shipment notification email.
 

Can I change the delivery address of my package after it has been shipped out?

Unfortunately, we cannot change the shipment once the product is en route, but you can contact support@dreo.com within 2 hours after placing your order to modify the address.
 

Do I have to pay for delivery?

-Most products available on dreo.com have free-shipping.